Cancellation and Refund Policy

Cancellation Policy:

• Customers can cancel their orders within 24 hours of placing them.
• To cancel an order, customers must contact our customer service via email or phone.
• Orders that have already been shipped cannot be canceled.

Refund Policy:

• Refunds will be processed for canceled orders that meet the cancellation criteria.
• If a product is defective or not as described, customers can request a refund within 7 days of receiving the item.
• To initiate a refund, customers must provide proof of purchase and a description of the issue.
• Refunds will be issued to the original payment method within 7-10 business days after approval.

Exceptions:

• Certain items may be non-refundable, including personalized or custom-made products.
• Shipping fees are non-refundable unless the return is due to an error on our part.

Shipping and Delivery Policy

Shipping Methods:

• We offer various shipping options, including standard and expedited shipping.
• Shipping costs will be calculated at checkout based on the selected method and destination.

Delivery Time:

• Standard shipping typically takes 5-7 business days.
• Expedited shipping usually takes 2-3 business days.
• Delivery times may vary based on location and availability.

Order Tracking:

• Customers will receive a tracking number via email once their order has shipped.
• Orders can be tracked through our website or the shipping carrier's website.

International Shipping:

• We offer international shipping to select countries.
• Customers are responsible for any customs duties or taxes that may apply.

Shipping Issues:

• If an order is lost or damaged during shipping, customers should contact our customer service for assistance.
• We will work with the shipping carrier to resolve the issue promptly.